IC Plus Shipping Policy
Collections can be made at the trade counter same day – Office opening hours 9am – 5pm Monday to Friday.
Delivery delays can occasionally occur.
Shipping Policy
Thank you for visiting and shopping at www.ic.plus.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment
processing time
All orders are processed within 1 business
day providing the item is in stock. All orders made online before 2pm will be
same day delivery. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of
orders, shipments may be delayed by a few days. Please allow additional days in
transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Shipping
rates & delivery estimates
Shipping charges for your order will be
calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost FREE (Orders over €500/£400 or with Promo Code)
Standard 3-5 business days (Within ROI) €8.90
Standard 3-5 business days (Within ROI) €8.90
UK 2 business days £8.00
Collections can be made at the trade counter same day – Office opening hours 9am – 5pm Monday to Friday.
Delivery delays can occasionally occur.
Shipment
confirmation & Order tracking
You will receive a Shipment Confirmation
email once your order has shipped containing your tracking number(s). The
tracking number will be active within 24 hours.
Damages
IC Plus is not liable for any products damaged or lost during shipping. If
you received your order damaged, please contact the shipment carrier to file a
claim.
Please save all packaging materials and
damaged goods before filing a claim.
Returns & Refund Policy
Thanks for shopping at IC Plus.
If you are not entirely satisfied with your
purchase, we're here to help.
Returns
(B2B Customers refer to our T&C’s) - Particular Section 21
Restocking
Charges
This is usually 10-20% of the retail price.
This fee will be charged by IC Plus for the acceptance of any product(s)
returned for a refund. A restocking fee will be charged on products that fail
to meet section 21 of this term.
Returns Information & Policies (B2C)
30 Day Replacement
Policy – advanced replacement application
The customer must complete the Advanced Replacement Application Request form on our online website. You will need the serial number, model number and description as to why you are requesting a replacement together with purchase order uploaded. Please arrange to get in touch with our customer services on +353 1 426 8275 or hello@ic.plus.
14 Day returns Policy – faulty product (Return Materials Authorisation-RMA)
If there is a fault with your product you must complete the Repair Request form on our online website. This will ensure that your request is dealt with efficiently. You will need the invoice number and the serial number if available as well as proof of purchase and delivery. If for some reason we cannot resolve the issue, we will arrange a repair, exchange or refund. Please arrange to get in touch with our customer services on +353 1 426 8275 or hello@ic.plus
5 Day returns Policy – damaged in transit or wrong product delivered
If your order was damaged in transit please do one of the following:-
1. Refuse to sign the goods
2. Sign for the goods as damaged
3. In both cases, you must inform IC Plus of your action in writing within 2 working days
If we supplied you with a product other than what you ordered it is your responsibility to notify us within 5 days from delivery.
Dead on Arrival (DOA)– please complete the online form on our online website for Advanced Replacement Application.
The customer must complete the Advanced Replacement Application Request form on our online website. You will need the serial number, model number and description as to why you are requesting a replacement together with purchase order uploaded. Please arrange to get in touch with our customer services on +353 1 426 8275 or hello@ic.plus.
14 Day returns Policy – faulty product (Return Materials Authorisation-RMA)
If there is a fault with your product you must complete the Repair Request form on our online website. This will ensure that your request is dealt with efficiently. You will need the invoice number and the serial number if available as well as proof of purchase and delivery. If for some reason we cannot resolve the issue, we will arrange a repair, exchange or refund. Please arrange to get in touch with our customer services on +353 1 426 8275 or hello@ic.plus
5 Day returns Policy – damaged in transit or wrong product delivered
If your order was damaged in transit please do one of the following:-
1. Refuse to sign the goods
2. Sign for the goods as damaged
3. In both cases, you must inform IC Plus of your action in writing within 2 working days
If we supplied you with a product other than what you ordered it is your responsibility to notify us within 5 days from delivery.
Dead on Arrival (DOA)– please complete the online form on our online website for Advanced Replacement Application.
Refunds
Refunds (B2B
Customers refer to our T&C’s)
Refunds (B2C)- If you purchased from us online, returns are FREE of charge.
Please follow the appropriate process via our online website If you purchased from us online, returns are FREE of charge. Simply give us a ring on the number below:
Refunds (B2C)- If you purchased from us online, returns are FREE of charge.
Please follow the appropriate process via our online website If you purchased from us online, returns are FREE of charge. Simply give us a ring on the number below:
Call: +353 1 426 8275 (Mon-Fri
9:00am-5:00pm) or email hello@ic.plus
Once we receive your item, we will inspect
it and notify you that we have received your returned item. We will immediately notify you on the
status of your refund after inspecting the item. Full refund of the cost of the product is
wholly conditional upon the above conditions being met.
If your return is approved, we will
initiate a refund to your credit card (or original method of payment).
You will receive the credit within 14 days,
depending on your card issuer's policies.
Shipping
(B2C)
You will be responsible for paying for your
own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return
shipping will be deducted from your refund.
Contact
Us
If you have any questions on how to return
your item to us, contact us.
IRL +353 (0) 1
4268275
UK +44 (0) 33
0808 5066
hello@ic.plus