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Order Terms
    IC Plus Shipping Policy

    Shipping Policy

    Thank you for visiting and shopping at www.ic.plus. Following are the terms and conditions that constitute our Shipping Policy.

    Domestic Shipping Policy


    Shipment processing time

    All orders are processed within 1 business day providing the item is in stock. All orders made online before 2pm will be same day delivery. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

    Shipping rates & delivery estimates

    Shipping charges for your order will be calculated and displayed at checkout.

    Shipment method                                        Estimated delivery time                                            Shipment cost
            Standard                                               3-5 business days (Within ROI)                                                   FREE
                 UK                                                                     2 business days                                                               €15.00
     
    Collections can be made at the trade counter same day – Office opening hours 9am – 5pm Monday to Friday.

    Delivery delays can occasionally occur. 


    Shipment confirmation & Order tracking 

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

    Damages 

    IC Plus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

    Please save all packaging materials and damaged goods before filing a claim.



    Returns & Refund Policy 

    Thanks for shopping at IC Plus. 

    If you are not entirely satisfied with your purchase, we're here to help.
     
    Returns (B2B Customers refer to our T&C’s) - Particular Section 21

    Restocking Charges

    This is usually 10-20% of the retail price. This fee will be charged by IC Plus for the acceptance of any product(s) returned for a refund. A restocking fee will be charged on products that fail to meet section 21 of this term.


    Returns Information & Policies (B2C)


    30 Day Replacement Policy – advanced replacement application


     The customer must complete the Advanced Replacement Application Request form on our online website.  You will need the serial number, model number and description as to why you are requesting a replacement together with purchase order uploaded.  Please arrange to get in touch with our customer services on +353 1 426 8275 or hello@ic.plus.

     


    14 Day returns Policy – faulty product (Return Materials Authorisation-RMA)


     If there is a fault with your product you must complete the Repair Request form on our online website.  This will ensure that your request is dealt with efficiently.  You will need the invoice number and the serial number if available as well as proof of purchase and delivery. If for some reason we cannot resolve the issue, we will arrange a repair, exchange or refund.  Please arrange to get in touch with our customer services on +353 1 426 8275 or hello@ic.plus
         


     

    5 Day returns Policy – damaged in transit or wrong product delivered


     If your order was damaged in transit please do one of the following:-



    1.           Refuse to sign the goods

    2.         Sign for the goods as damaged

    3.         In both cases, you must inform IC Plus of your action in writing within 2 working days


    If we supplied you with a product other than what you ordered it is your responsibility to notify us within 5 days from delivery.      

     

    Dead on Arrival (DOA)–     please complete the online form on our online website for Advanced Replacement Application.     


    Refunds

    Refunds (B2B Customers refer to our T&C’s)


     

     Refunds (B2C)- If you purchased from us online, returns are FREE of charge. 
    Please follow the appropriate process via our online website     If you purchased from us online, returns are FREE of charge. Simply give us a ring on the number below:

    Call: +353 1 426 8275 (Mon-Fri 9:00am-5:00pm) or email hello@ic.plus

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  Full refund of the cost of the product is wholly conditional upon the above conditions being met.

    If your return is approved, we will initiate a refund to your credit card (or original method of payment).

    You will receive the credit within 14 days, depending on your card issuer's policies. 


    Shipping (B2C) 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. 

    If you receive a refund, the cost of return shipping will be deducted from your refund. 



    Contact Us

    If you have any questions on how to return your item to us, contact us.

    IRL +353 (0) 1 4268275

    UK +44 (0) 33 0808 5066

    hello@ic.plus


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